by: Christine Zafra
There are thousands of reasons why customers complain regarding certain products. If it is due to some factory defect (some companies are kind enough to accept goods that have defects caused by customers themselves), or customer dissatisfaction, always remember to listen to their concerns. Never ever argue with the customers or put up a fight with them. If you believe that they just wanted a rebate on their purchased item, yet they tell you otherwise (like, the product was defective, it didn’t meet their standards etc), then make sure you write their concerns and submit it to your boss afterwards. You have to follow up on their complaints to the management and make sure that you get results. The last thing that you would want to happen to you is being bad-mouthed (further?) by the person to his/her friends (future prospects, that is).
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